Service Booking Agreement

1. Submitting Requirements

1. When ordering, provide the contact person, contact details, preferred time, project stage, background, and any supplementary notes as accurately as you can.
2. The provider may follow up to confirm how the service will run, based on complexity, completeness of materials, scheduling, and scope.

2. Booking and Performance

1. Service times, delivery period, number of revisions, and deliverables follow the product page, the order record, and what both parties confirm.
2. Submit rescheduling requests or additional materials as early as possible through order details or the agreed channel; we coordinate based on the actual situation.
3. If the service cannot proceed on schedule because you did not attend at the agreed time or did not supply necessary materials within a reasonable period, that session counts as performed.

3. Payment and Settlement

1. Two payment types are supported: (1) card and local payment rails provided by third-party payment processors; (2) cryptocurrency — currently USDT on Arbitrum and USDC on Base. Available methods are shown at checkout.
2. Card payments are processed by Creem or Stripe acting as Merchant of Record. That provider handles collection, invoicing, and applicable taxes, so the merchant name on your statement may read as the provider (for example CREEM.IO or STRIPE) rather than Pathryn. This is expected — please contact us to verify a statement entry before filing a chargeback.
3. A cryptocurrency transfer is irreversible once broadcast. You must send on the exact network, in the exact asset, and to the exact address shown at checkout. Losses from choosing the wrong network, sending to a wrong address, underpaying, or omitting a required memo cannot be recovered, and neither Pathryn nor the seller is liable for them. Network fees (gas) are yours to pay and are not part of the order amount.
4. Transaction currency, applicable taxes, and fees are those shown at checkout. Cryptocurrency payments are considered successful only after the required number of network confirmations.

4. Acceptance and Refunds

1. After the service is complete, both parties confirm the result against the page commitments and the order record. New requirements, repeated revisions, or extra deliverables beyond the stated scope require separate agreement on fees and schedule.
2. If work has not started, you may request a full refund within 7 calendar days of payment.
3. If work has started but is not complete, we settle the portion performed — by work delivered or sessions held — and refund the remainder.
4. A service performed as agreed is not refundable; a difference in subjective satisfaction with the outcome is not grounds for a refund.
5. Right of withdrawal (EEA and UK consumers): by confirming a booking time at checkout you expressly request that performance begin within the 14-day withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed. While performance is incomplete, the pro-rata refund rules above still apply.

5. After-Sales and Disputes

1. How to reach us: submit the issue and evidence in your order details, or email support@pathryn.com with your order number. We respond within 1 business day and reach a decision within 3 business days.
2. Where a refund goes through a third-party payment provider, the time for funds to reach you depends on that provider and your card issuer — typically 5 to 10 business days. Cryptocurrency refunds are returned in the original asset on the original network to an address you provide, with network fees deducted from the refunded amount.
3. Please use the channels above first. Filing a chargeback directly with your card issuer moves the order into a dispute process and suspends the associated accounts without speeding anything up; for abusive chargebacks we reserve the right to preserve evidence and seek recovery.
4. The parties will first attempt to resolve disputes amicably; failing that, disputes go to a court of competent jurisdiction where the platform operator is located.